Payment

After submitting a payment confirmation form our financial department will review your payment details within 24-48 hours. You will receive a payment acceptance notification on email and your order status will be changed to “Payment Accepted”, or if not successful, a “ Payment Error” status will be set and our Customer Support will contact you to review the issue. Have no worries, funds are never lost, most of the times minor glitches occur.

When received incorrect products , please take  pics then Email [email protected]

You can make a change in your order if it is still in the warehouse. Once it is dispatched, there is no way to make any changes or get a refund.

 

After you received a tracking number you can go to a carrier site like USPS.com and press track package there, it will show a status of your delivery.

If you do not know your carrier, we recommend to use one of the following tracking services :
https://www.17track.net/en
https://www.trackingmore.com/
Please keep in mind, tracking numbers are always poorly updated and can be seen almost on any regular international shipping tracking service. The tracking information usually updates when it arrives to the customs of destination country. After that, it is a matter of several days to receive it.

e.g. - “Origin Post preparing dispatch” is often an incorrect status as the package has long left origin country but will only update and change status once it will reach destination customs.